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These terms govern your use of cg11, including how your account works, how transactions are processed via bKash or Bank Transfer, and what you can expect from us in return. Access to cg11 depends on your local law and whether your region is eligible — read these terms before you open or use an account.
By opening and using an account on cg11, you enter into a binding agreement with us under these terms and conditions. These terms cover everything from registration and account activity to how your deposits and withdrawals are handled through verified payment routes such as bKash and Bank Transfer. They also set out the circumstances under which we may restrict, suspend or close an account. We update these terms when our services change or when legal requirements make it necessary. When we do, we will notify you through your registered account contact. Continued use of the platform after any update means you accept the revised terms. If you do not agree, you should stop using your account and contact support to discuss your options. These terms do not override applicable local law. If any provision conflicts with the law of your jurisdiction, that provision is read narrowly or set aside to the extent required — the rest of the terms remain in force. Availability of cg11 depends on whether use is permitted under the laws of your location and whether your region is listed as eligible. We do not confirm eligibility on your behalf; that responsibility sits with you. If you have any questions about what these terms mean for your account, our support team is reachable through the contact routes published on the site.
Not everything on or around cg11 falls under these terms equally. Understanding what is in scope and what is outside it will help you know where to look when a question comes up.
Rules around registration, login, device use and account security all fall within these terms. If you access your account on a mobile browser or switch between devices, the same rules apply regardless of how you connect.
Deposits and withdrawals processed through bKash or Bank Transfer are governed by these terms alongside the specific limits and verification steps shown in your account wallet area. Processing conditions are set by the payment provider as well as by us.
Games, odds, and promotional notices published on cg11 are covered by these terms. Game availability may vary by region. Content is provided for use within eligible jurisdictions only, and we may update or remove it without prior notice.
Links or integrations that take you away from cg11 — including external payment apps or linked services — operate under their own terms. We are not responsible for third-party policies, and these terms do not extend to those external services.
These terms are not one-sided. You have practical rights over your own account that you can exercise at any time through the routes we make available. Your account history — including transaction records for bKash deposits and Bank Transfer activity — is accessible from within your signed-in account area. If you spot an error in a transaction record, you can raise it directly with support and we will investigate. You can also update your personal details, such as contact information, from the account settings page; some changes may require identity verification steps shown there. If you disagree with a decision we have made about your account — a restriction, a declined transaction, or a content access issue — you have the right to put your question to us in writing through published support routes. We will respond with a clear explanation. These rights sit alongside, and do not replace, any rights you hold under the law of your eligible region.
Open your account wallet to see your full deposit and withdrawal history, including bKash and Bank Transfer entries. Records are shown with date, amount and status.
Go to account settings to update your registered contact information. Changes that affect identity or payment verification will prompt the steps shown on that page.
Send your question through the support contact routes published on the site. State your account reference and the specific transaction or decision you are asking about.
If you decide to close your account, contact support using a published route. We will confirm the closure steps and any outstanding balance handling shown in your wallet.
If a provision in these terms raises a question or you need to act on a right described here, reach us through one of the routes below. We do not publish response time commitments, but we will work through your question as promptly as the matter allows.
Open the chat widget from any page on the site while signed in. Use this route for account-specific questions about these terms, including transaction disputes or account access issues.
Send a written query to the support email address published on the contact page. Include your account reference and the section of these terms your question relates to for a faster response.
The Help Centre on the site covers common questions about account rules, payment terms and eligibility. Check there first — many terms-related questions are answered without needing to contact us directly.
Behind every account and transaction, there are decisions about how data is stored, who can access it and how long it is kept. Here is how we handle those responsibilities.
We keep the account data needed to operate your wallet, verify transactions and respond to disputes. Retention periods follow applicable legal requirements for the eligible regions we serve. When data is no longer needed, it is deleted or anonymised.
We use cookies to keep your session active across pages and to understand how the site is used. You can review and adjust cookie preferences from the site's cookie notice. Disabling certain cookies may affect how your account functions on mobile.
Access to your account is protected by the login credentials you set. We strongly encourage you to use a password that is unique to cg11. If you suspect unauthorised access, change your password immediately and contact support through the live chat route.
If you want to request a change to how your data is handled, or if you believe we hold data about you that is inaccurate, contact us via the email support route. Include your account reference and describe the specific data or record in question.
Quick answers to the questions we hear most often about how these terms apply to your cg11 account.
Yes. These terms apply regardless of how you access your account — mobile browser, desktop or any other device. The same rules around account use, transactions and eligibility apply across all access routes.
Put your question to us in writing through the email support route or live chat. Include your account reference and the specific decision you are asking about. We will review the matter and respond with a clear explanation of the action taken.
We can update these terms when our services change or when legal requirements make it necessary. We will notify you through your registered account contact. If you continue using your account after an update, that confirms your acceptance of the revised terms.
Yes. Deposits and withdrawals via bKash or Bank Transfer are covered by these terms alongside the limits and verification steps shown in your account wallet. The payment provider's own conditions also apply to how funds move through their network.
Availability depends on the laws of your location and whether your region is eligible. We do not make that determination on your behalf. Check the eligibility information on the site and, if in doubt, review what your local law says about using platforms like cg11.
Retention periods follow the legal requirements of the eligible regions we serve. We keep data needed to operate your account, process transactions and respond to disputes. When that purpose no longer applies and there is no legal obligation to retain it, we delete or anonymise the data.