Slots / Sports
This glossary covers the words and abbreviations you run into across the cg11 lobby — from game mechanics like RTP and volatility to account language like KYC and rollover.
When a term on the deposit screen or game paytable is unfamiliar, it slows everything down. Knowing what house edge or rollover means before you hit a table or redeem a promo condition changes how confidently you move through the lobby.
The cg11 lobby groups terms by context. Knowing which family a word belongs to tells you exactly which screen to check for more detail — game info panel, sportsbook odds board, cashier, or account settings.
Terms like RTP, volatility, payline and house edge appear in the game info panel you open before launching a slot or table title. Microgaming and Pragmatic Play titles surface RTP only where the provider publishes it — check the panel rather than assuming a fixed number.
Asian handicap, over/under, decimal odds and spread are visible on the sportsbook odds board. Cricket markets for IPL and BPL matches display these alongside each selection; tap any odds figure to see the format toggle in the bet slip.
Terms like e-wallet, minimum deposit, withdrawal request and transaction ID appear in the cashier section. Your bKash or Nagad transfer reference number is the transaction ID the support team asks for when you raise a payment query.
Rollover, wagering requirement, qualifying period and eligible game list are the four terms printed in every active information detail page. Open the information card and scroll to the terms section to find them spelled out with the specific values that apply.
These are the terms you encounter most often inside game screens and the casino lobby. Each definition is written the way the term is used on cg11 — no jargon layered on top of jargon.
Return to Player is a percentage showing how much a slot or table game pays back over a very large number of rounds. It is a long-run statistical figure, not a session promise.
House edge is the mathematical advantage the platform holds on each bet, expressed as a percentage of your wager.
Volatility describes how a slot distributes its payouts. High volatility means less frequent wins but larger amounts when they land. Low volatility means smaller, more regular payouts. The game info panel on Pragmatic Play and CQ9 titles usually labels this as low, medium or high.
A wager or turnover requirement is the total amount you must bet before a conditional balance becomes withdrawable. It is stated as a multiple — for example, ten times the deposit — and the information detail page shows the exact figure and which game categories count toward it.
In slot terms, a jackpot is the highest prize tier a game can pay, usually triggered by a specific symbol combination or feature round.
A live dealer is a human presenter running a card or roulette game in a studio that streams in real time to your screen.
These terms appear on the sportsbook board, in the cashier, and during account verification steps. Understanding them reduces friction when you are moving money or reading a cricket market.
Asian handicap is a type of sports bet that removes the draw outcome by giving one team a virtual head start or deficit. It is common in cricket and football markets.
Over/under is a market where you predict whether a measurable stat — total runs in a cricket innings, for instance — will finish above or below a set line.
Rollover is another word for wagering requirement. It specifies how many times a bonus-related balance must be staked before withdrawal is allowed. The number resets if you breach the information conditions, so reading the information detail page before accepting a promo matters.
An e-wallet is a mobile-based payment account you use instead of a bank card. On cg11, bKash and Nagad are the e-wallets available in the cashier for Bangladesh.
Know Your Customer is the identity verification process the platform uses to confirm your account details before processing larger withdrawals. You submit identification documents through the account verification section. The specific documents required are listed on the verification screen inside your account settings.
These are account-level settings — such as session reminders, cooling-off options and self-directed deposit caps — that you can configure in your account settings. They are tools you control directly; the account settings screen shows what is available for your account region under local law.
Definitions make more sense when you see where they show up in practice. Consider the cashier screen: when you initiate a bKash deposit, the confirmation screen displays a transaction ID — that is the reference number to quote if you contact support about a delayed credit.
The transaction ID shown after a bKash transfer is your payment reference. Save it before closing the confirmation screen — support uses this number to locate your deposit in the transaction log if it needs manual review.
Slots from CQ9 and Pragmatic Play display volatility rating in the info panel before launch. RTP appears there only when the provider has published it — not every title shows a figure, and cg11 does not supply one where the provider has not.
Cricket match listings show decimal odds and over/under lines side by side. Tap the odds figure to toggle the format if you prefer a different display. The bet slip then reflects the selection and shows the implied return on your stake at the stated odds.
Every active information on cg11 has a detail page reachable from the information tab. The rollover multiple, qualifying period and eligible game categories are listed there as separate fields — not buried in paragraph text — so you can check each condition before you opt in.
If a term on a screen does not match what you expect, or a feature behaves differently from what this glossary describes, our support team can check your account directly and clarify the specific context.
Open the chat icon in the bottom-right corner of any page. Describe the term or screen you are asking about and the agent can pull up your account or the relevant product screen to explain the specific behaviour you are seeing.
Send a message through the contact form in your account settings. Include the term, the section of the site where you saw it, and your account username so the team can check the exact context and reply with a specific answer.
The help centre — accessible from the account menu — contains articles on cashier steps, account verification and game mechanics. Search by the term you are looking for; the article will show the cg11-specific process that applies to your account.
These questions go beyond definitions — they cover how the features themselves work inside your cg11 account so you can move through the lobby with confidence.
Tap the info icon on the game tile before launching it. The panel shows volatility and, where the provider has published it, the RTP value. If no figure appears, the provider has not released that data for the title.
Open the information tab in your account and select the active information. The detail page shows your current wagering progress against the total rollover requirement, updated after each qualifying round settles.
Select bKash in the cashier, enter the amount within the displayed limits, and complete the transfer in your bKash app. The confirmation screen shows a transaction ID — keep it until the deposit appears in your cg11 transaction history.
The verification screen inside account settings lists the documents required for your account tier. Upload them directly through that screen. The support team can clarify which tier applies to your account if the screen does not make that clear.
Yes. Tap any odds figure on the sportsbook board to open the format toggle. You can switch between decimal and other displayed formats; the bet slip updates immediately to reflect the format you have selected for that session.
Use live chat from any page or the email form in account settings. Name the specific term and the screen where you saw it. The agent will check your account status and explain what that term means in the context of your current withdrawal request.