cg11 handles your personal information with a clear purpose — to keep your account working, your transactions recorded, and your access secure. This policy explains exactly what data we hold, how we use it, and what choices you have over it. Availability of our services depends on your local law and eligible regions.
Account data handled transparently
bKash and Bank Transfer transactions recorded securely
Your access rights explained clearly
Contact route for data queries published
POLICY SCOPE DETAIL
How cg11 Collects and Uses Your Information
When you open an account on cg11, we collect the details you provide during registration — your name, email address, and contact information. If you make a deposit or withdrawal using bKash or Bank Transfer, we record the transaction reference and amount so your account wallet stays accurate. We also collect device and browser data automatically when you visit our site: this includes your IP address, session duration, and the pages you navigate through. This helps us keep the platform stable and identify unusual access patterns that could affect your account security. We do not sell your personal data to third parties for marketing purposes. We may share data with payment processors — such as those handling bKash or Bank Transfer flows — strictly to complete your requested transaction. We also share data with our game content studios, which include Microgaming, CQ9, PlayStar, Pragmatic Play and Bigtime Gaming, only where it is necessary to authenticate your session within their game environments. Any data sharing is governed by data processing agreements. You can review the data categories we hold by submitting a request through our published support route. Access to our services is subject to your local law and eligible regions.
bKash transaction records
Bank Transfer references
Account registration details
Device and session data
Game session authentication
WHAT THIS COVERS
Where This Privacy Policy Applies
This policy covers data we process directly through cg11 and the account systems behind it. It does not extend to third-party websites you reach by following an external link from our pages. Understanding the boundaries of this policy helps you know exactly when our data obligations apply and when another party's policy takes over.
Account Access
Any data you submit when logging in, updating your profile, or verifying your identity falls under this policy. We control how that data is stored and who can access it within our platform systems.
Transactions
Payment data connected to bKash deposits or Bank Transfer withdrawals is processed under this policy. We retain transaction records in your account history as confirmation of completed activity.
Site Content
Browsing behaviour on cg11 — which game rooms you visit, how long your session runs, which device you use — is collected and covered by this policy to help us maintain navigation and account continuity.
Third-Party Services
Once you leave cg11 or interact directly with an external payment gateway or game provider, their own privacy policies govern your data. We cannot control how those services handle information you provide directly to them.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You have real, actionable choices over the data cg11 holds about you. The starting point is your account settings page, where you can review the profile information we hold and correct anything that is out of date — your email address, contact number or registered name. If you believe a transaction record in your account wallet is inaccurate, raise it through our support channel with the relevant bKash or Bank Transfer reference number and we will investigate the record. You can also request a summary of the personal data categories we hold on your account by contacting us through the published routes listed on this page. For any concern about how your data is being used — whether it relates to marketing communications, session data, or account history — you can reach our support team directly. We will acknowledge data-related requests and work through them systematically. Certain requests may require identity verification before we act on them, to protect your account from unauthorised access.
Review Your Records
Open your account settings to see the profile data we hold. Check that your registered email, contact number and name are current and correct.
Correct Account Details
If any stored detail is wrong, update it directly in account settings or contact support. We will amend the record once identity is confirmed.
Request a Data Summary
Submit a request through our support route to receive a summary of the data categories linked to your account. We handle these requests in sequence.
Raise a Data Query
For questions about how a specific piece of data is used — transaction records, session logs or marketing preferences — contact us with your account reference and the specific concern.
CONTACT DATA TEAM
How to Reach Us About This Policy
If you have a question about this privacy policy, want to correct your account data, or need to submit a formal data request, use the contact routes published on cg11. We handle data queries separately from general account support to make sure they reach the right team.
Live Chat
Open the live chat widget on cg11 and describe your data query. Mention your account reference so the team can locate your record without unnecessary back-and-forth.
Email Support
Send your privacy or data request to our published support email address. Include your registered email, the nature of the request and any relevant transaction reference such as a bKash or Bank Transfer ID.
Account Help Centre
The Help section within your signed-in account lists the current published support routes and policy documents. Start there if you want to review policy details or find the direct contact path for data matters.
HOW WE HANDLE DATA
Data Handling, Cookies and Account Security
cg11 applies consistent data practices across account registration, payment processing and game session activity. We keep data only as long as it is needed to operate your account or meet our legal obligations, after which records are deleted or anonymised. Here is how the key areas of data handling work in practice.
Cookies and Session Tracking
We use cookies to keep your session active between pages and to remember your login state. Essential cookies run automatically; you can manage non-essential cookies through the consent options shown when you first visit the site.
Account Security
Access to your account data is protected by authentication controls. We do not share login credentials, and any unusual access pattern triggers a review. Keep your password and bKash-linked contact number up to date.
Data Retention
We hold your account data for as long as your account is active and for the period required to address any post-closure queries. Transaction records, including bKash and Bank Transfer history, are retained in line with standard financial record-keeping obligations.
Policy Updates
When this privacy policy changes materially, we publish the updated version on cg11 and note the revision date at the top of the document. Continuing to use your account after a change is posted means you have had the opportunity to review it.
PRIVACY FAQ
Common Questions About Your Privacy on cg11
These are the questions we hear most often about how your data works on cg11. If your question is not answered here, use the live chat or email route listed above.
What personal data does cg11 collect when I open an account?
We collect the name, email address and contact number you provide at registration. We also record device data and session information automatically when you use the site. Payment details tied to bKash or Bank Transfer activity are logged as transaction references in your account wallet.
Is my bKash payment information stored on cg11?
We store the transaction reference and amount for each bKash deposit or withdrawal to keep your account wallet accurate. Full bKash account credentials are handled by the payment processor, not stored on our platform. Your transaction history is visible in your signed-in account.
Can I request a copy of the data cg11 holds on my account?
Yes. Contact us through live chat or our published support email with your registered account details and a request for a data summary. We will confirm receipt and work through the request. Identity verification may be required before we release account-level records.
How do I correct wrong information in my cg11 account?
Open your account settings page to update contact details directly. For changes to your registered name or any detail that requires verification, contact support with your account reference. We will review and amend the record once we confirm it is your account.
Does cg11 share my data with game studios like Pragmatic Play or Microgaming?
We share session authentication data with our game content studios — including Pragmatic Play, Microgaming, CQ9, PlayStar and Bigtime Gaming — only where it is necessary to run a game session under your account. This is governed by data processing agreements and is limited to what the game environment requires.
Who do I contact if I think my data has been misused on cg11?
Reach out immediately through the live chat on cg11 or our published support email. Describe the concern and include your account reference. For formal data complaints, your rights depend on your local law and eligible regions — we will direct you to the appropriate process.
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