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This page sets out the legal framework that governs your use of cg11 — covering account access, transaction records, data handling and how to raise a question with us directly. Access to our platform depends on your local law and the eligible regions we serve.
cg11 operates under a policy framework that is shaped by the jurisdiction in which you access our services. Whether you reach us through a mobile browser or a saved session, your use of the platform is subject to the terms published here and any applicable local law in your region. We do not make blanket eligibility claims: if local law in your region restricts or prohibits access to online gaming services, those restrictions take priority over anything stated on this site. For account-level transactions — including deposits made through bKash or Bank Transfer — the terms visible at the point of transaction apply alongside this general policy. We keep a record of the payment method associated with each transaction, and that record is available to you through your account history. Where a transaction involves a local payment rail such as bKash, the reference shown in your account wallet is the one you should use if you need to raise a query. We update this policy when our obligations or your rights change in a meaningful way. Changes take effect from the date they are published here. Continuing to use the platform after a change has been posted means you accept the updated terms. If you have a question before accepting, our support route is the right place to ask.
bKash deposit and withdrawal records are stored against your account wallet and can be reviewed at any time through account history.
Bank Transfer transactions carry a reference number shown in your account; use that reference when raising a policy or payment question with support.
Access depends on your local law. We do not override regional restrictions; if your jurisdiction limits online gaming, that limitation applies to your use of this platform.
This policy does not cover every corner of the platform equally. Four distinct areas have different rules, and knowing which applies to your situation will save you time when you need an answer quickly.
Login sessions, password resets, device continuity and account suspension decisions all fall inside this policy. Steps to recover or verify your account are shown in the account settings area; we do not override them here.
Deposits and withdrawals processed through bKash or Bank Transfer are governed by the transaction terms shown at the point of payment. This policy covers the record-keeping and query-resolution side, not the payment processor's own rules.
Game titles, promotional notices and lobby copy on this site are covered by this policy's intellectual property provisions. You may not reproduce, copy or redistribute our content without written permission.
Links to external sites, payment processors and studio providers operate under their own terms. cg11 is not responsible for the content or policies of third-party services accessed from our platform.
Your rights under this policy are practical, not abstract. You can review your full transaction history — including bKash deposits and Bank Transfer records — directly inside your account at any time. If a detail is wrong, the account settings section has fields to correct your registered email, phone number and preferred contact language. You do not need to wait for a support response to fix basic account details; the fields are there and available to edit. For anything that cannot be corrected through account settings — a disputed transaction record, a question about how your data is stored, or a request to have your account reviewed — our support route is the next step. Send your account reference along with a clear description of the issue. We will confirm receipt and move the request to the correct team. Requests that include your transaction reference number are handled faster because the record can be located without a separate lookup.
Open the account history section to see every deposit, withdrawal and session log. bKash and Bank Transfer references are listed against each transaction with a timestamp.
Phone number, email and contact preference fields are editable inside account settings. Changes take effect immediately; no support ticket is needed for standard field updates.
If you have a question about how we handle your data or a specific transaction record, contact support with your account reference. Include the payment method used — bKash or Bank Transfer — for a faster resolution.
For account-level decisions — suspensions, access restrictions or data requests — use the published support route. Supply your registered contact detail and the nature of the request so we can route it correctly.
Policy questions follow the same contact paths as account support. Use the route that matches your situation and include your account reference to avoid delays.
Open the chat widget visible on every page. State that your query is a policy or legal matter so the agent can route it to the right team without asking you to repeat details.
Send your policy question to the support email address shown in the contact section of the site. Include your account reference and the subject matter clearly in the first line.
The help section inside your signed-in account lists published answers to common policy and access questions. Check there first — many account and data questions are answered without needing to open a ticket.
We handle the policy areas below through clearly defined internal processes. Each one has a visible contact or account path so you are never left guessing where to go.
Account data — including your registered phone number, payment method associations like bKash or Bank Transfer, and session records — is stored and used only for account management and legal compliance. We do not sell account data to third parties.
We use cookies to keep your session active across pages and to remember your device when you return. Cookie preferences can be adjusted through your browser settings. Disabling cookies may affect session continuity on mobile.
Your login credentials are your responsibility to keep secure. If you suspect unauthorised access to your account, contact support immediately through live chat and request an account review. Do not share your login details with anyone.
To request a correction to stored data, ask for a copy of your records, or raise a concern about how this policy has been applied to your account, use the support email route. Include your account reference and a clear description of the change you are requesting.
These are the questions we receive most often about our legal policy, account rights and data handling. If your question is not here, the support route on this page is the next step.
Access to cg11 and the application of this policy depend on your local law and the eligible regions we serve. If online gaming is restricted in your jurisdiction, those restrictions take priority. We do not override local law through our policy terms.
Open your account history section after signing in. Every bKash deposit and Bank Transfer transaction is listed there with a reference number and timestamp. Use that reference if you need to raise a query with support about a specific transaction.
Yes. Send a request to our support email address with your account reference and a clear statement that you are requesting your data. We will confirm receipt and direct the request to the appropriate team to process it.
Contact support through live chat immediately and state that you suspect unauthorised access. Our team can review the session log associated with your account and advise on next steps. Do not attempt to log in again until you have spoken with support.
Updated terms are published on this page with the effective date shown. If you continue using the platform after a change has been posted, that is taken as acceptance of the updated terms. We recommend checking this page whenever you have a policy question.
This policy covers how cg11 stores and uses transaction records involving bKash and Bank Transfer. The payment processors themselves operate under their own terms and conditions. We manage the account record side; the processor manages the transfer side.